Refund policy
Thank you for shopping with Ridin High Entertainment LLC.
We want you to be satisfied with your purchase. Eligible items may be returned within 14 days of delivery.
Eligibility for Returns
To be eligible for a return:
• Return requests must be made within 14 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition.
• Original tags and packaging must be included when applicable.
• Proof of purchase or order information is required.
How to Request a Return
To request a return, contact Ridin High Entertainment LLC at info@ridinhighentertainment.com with your order information and reason for the return.
Approved returns must be returned by mail. Return instructions will be provided after your return request has been reviewed.
Please do not send merchandise back without first contacting us for return instructions.
Return Shipping
Customers are responsible for arranging and paying for return shipping on eligible returns unless the item received is damaged, defective, incorrect, or the return is the result of an error on our part.
Original shipping charges are non-refundable unless the return results from an error on our part.
Restocking Fees
We do not charge a restocking fee on eligible returns.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 days for an approved refund to be processed and reflected in your account. Actual posting times may vary depending on your bank, credit card company, or payment provider.
Cancellations
Orders may be canceled before they are fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy when eligible.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery. Please provide your order information and photos showing the issue so we can evaluate the problem and assist you.
When an eligible return results from a damaged, defective, or incorrect item, or an error on our part, the customer will not be responsible for the applicable return shipping cost.
Exchanges
We do not offer guaranteed exchanges.
If you need a different size or item, please contact us. When eligible under this Return & Refund Policy, you may return the original item and place a new order for the desired item, subject to product availability.
Final Sale and Non-Returnable Items
Certain products may be designated as final sale or non-returnable. This may include personalized or custom-made merchandise and products specifically identified as Final Sale at the time of purchase.
Final-sale merchandise cannot be returned or canceled except where required by law or in cases involving an incorrect or defective item.
Contact Us
Ridin High Entertainment LLC
Email: info@ridinhighentertainment.com